(Including Studio Tours & In‑Person Appointments)

At SKST, professionalism and respect for time are non‑negotiable. When you schedule an appointment — whether it’s a studio tour, consultation, recording session, onboarding meeting, or any in‑person visit — that time is reserved exclusively for you.

A no‑call / no‑show occurs when a client or guest:

• Fails to arrive for a scheduled appointment
• Does not call, text, or email at least 24 hours in advance to cancel or reschedule
• Arrives more than 10 minutes late without prior communication

This applies to:

• Studio tours
• Podcast or radio recording sessions
• Consultations
• Intake or onboarding meetings
• Any scheduled in‑person visit

• First No‑Call / No‑Show:   A $25 fee is added to your account. All future appointments are paused until the fee is paid.
• Second No‑Call / No‑Show:   SKST reserves the right to discontinue services and decline future bookings.
• Late Arrivals:   Arrivals more than 10 minutes past the scheduled time may be treated as a no‑show at SKST’s discretion.

Your time matters. Our time matters.   This policy ensures fairness, protects our schedule, and maintains the level of professionalism expected at SKST.

We understand that life happens. If you need to cancel or reschedule, notify us as soon as possible. Clear communication keeps the relationship strong and respectful.